I go on the internet and find a phone number which lands me in India with some guy who hardly speaks English. I entered it and it said it would not activate and sent me to a phone number where you end up putting in a ton of numbers To day I ran Migration Assistant and Office 2011 came over but when I click on Word it puts up a screen asking for the product key. (we get a new one every year or so.) We use Migration Assistant. I've had Office for Mac 2011 for a lot of years and have put it on each new Mac I get.